🔗 Share this article ‘Social Listening’: The Consumer Goods Giant Aims to Harness Vaseline’s TikTok Moment. First identified over 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline might not appear as an clear candidate for social media algorithms. However, its rise as a popular subject on TikTok has placed it at the forefront of an advertising revolution, in which large companies are allocating substantial funds to content creators and reducing expenditure on promoting products in conventional outlets. A Journey from Drilling to Digital Originally produced in the 1870s by scientist Robert Cheeseborough, who saw laborers applying to their skin with a residue from oil extraction. Now, a flood of content from users have chronicled its broad application in “life hacks”. Hailed as a fix for dirty sneakers or prolonging the scent of perfume, and also a remedy for squeaky doors. Its use has even extended to prevent the annoyance of chip seasoning clinging to fingers. Capitalising on the Conversation Spotting its digital renaissance, executives at the multinational boosted the tips by tasking their in-house experts with verification and providing creators with the outcome data. Claims that Vaseline reduced the sensation of spicy food on lips were given the thumbs up. So too were ideas it could prolong perfume and revive leather bags. Claims that it would bleach teeth or extend lashes were debunked. A Plan Built on ‘Social Listening’ Billboards and TV ads would once have dominated Unilever’s advertising drive. However, this online trend has persuaded leaders to ramp up funding for content creators. This observation of social channels to inform business strategy has been labeled “social listening”. Unilever's CEO, freshly instated, has suggested it is aiming to spend a full fifty percent of its huge ad budget on digital creator content. Shifting to Modern Engagement A leading Unilever executive, who is heading the digital initiative, said the company was simply adapting to new ways of engaging audiences. She said participating on platforms “without spoiling the atmosphere” was essential. “What is the key to genuine brand integration? That’s always what we’ve been trying to do as brands, dating to when neighbors chatted over fences and discussing household products. “The trend is shifting from a broadcast model, where we would just send out ads … Currently, it's countless discussions, many communities. Changes in digital feeds means that these groups seem specialized, however, they are large. “Ensuring your product is discussed by consumers, recommended by peers, that is how you can build trust and relevance. Influencers are vital for this. This word-of-mouth strategy is being amplified.” A Revolutionary Change in Media This plan mirrors profound shifts happening in audience habits, with younger consumers spending more time on apps like TikTok and Instagram than legacy broadcast and print media. The transition is visible in declines in broadcast and newspaper ads. In the UK, advertising income for major broadcasters have declined by over six hundred million pounds in real terms since 2019. The Rise of the Creator Economy Additionally, it points to a blurring of media roles as large companies almost become production houses themselves, collaborating with hundreds of content creators to promote their goods. An industry expert from a leading agency said: “Clearly, there is a migration of viewers from conventional channels and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print. “A lot of brands are telling us consumers have more faith in suggestions from the personalities they subscribe to over traditional advertisements. It's an ongoing shift.” He said brands could also save money by investing in creators over large-scale legacy ad buys, which also permits simpler message refinement to see what works. This strategy is expanding. Marketing investment on the creator economy is increasing four times faster than total media spending. Stateside, it has more than doubled since 2021 and is projected to reach multi-billion dollar sums in 2025. TV's Lasting Role Regardless of the massive shift, experts said they believed television commercials still played a key part to play, as broadcasters retained the power to drive countrywide discourse. The executive noted: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. It’s not about those broadcasters saying: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”